Shipping Policy

Processing Time

All Fried Bear Studio products are handmade in small batches. Please allow 3–7 business days for your order to be prepared and dispatched. During busy periods such as holidays or following new product releases, processing times may be extended.

You will receive a notification email once your order has been dispatched.

Domestic Shipping (Japan)

We ship to all addresses within Japan with tracked shipping. Shipping is ¥215, and free on orders of ¥4,000 or more (after discounts).

Estimated delivery time after dispatch: 3–5 business days.

International Shipping

We ship to over 100 countries across Asia, North America, Europe, Oceania and the Middle East. If your country is available at checkout, we ship there. Shipping costs are calculated at checkout based on your destination and the size and weight of your order.

Estimated delivery times after dispatch:

Region	Estimated Delivery
Asia	1–3 weeks
North America	2–4 weeks
Europe	2–4 weeks
Oceania	2–4 weeks
Middle East	2–4 weeks

All delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, local postal services, or other factors outside our control.

Tracking

Orders within Japan are shipped with tracking. International orders are shipped without tracking to keep shipping affordable for small, light items. If you need tracking for a larger international order, please contact us at contact@friedbear.com before ordering.

Once an untracked order has been dispatched, we are unable to locate or intervene on the shipment.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges levied by your country of import. Fried Bear Studio is still a one-person shop, and collecting these taxes at checkout is not yet possible, so they are not included in the product price or shipping fee and are paid by the customer. Customers in the United States: since 2025, US import duties may apply even to low-value parcels. Please check with your local customs authority before ordering if you are unsure.

If you receive an unexpectedly large charge, please email contact@friedbear.com with proof (for example a photo of the customs notice) and we will see what we can do.

We are required by law to accurately declare the contents and value of all international shipments on customs documentation. We are unable to mark orders as gifts or under-declare their value.

Incorrect Addresses and Returned Packages

Please ensure your shipping address is correct before placing your order. We are not responsible for orders lost or delayed due to an incorrect or incomplete address provided at checkout.

If a package is returned to us due to an incorrect address, failed delivery, or refusal to accept, we will contact you. Re-shipping costs will be the responsibility of the customer.

Lost or Damaged Packages

If your order arrives damaged, please contact us at contact@friedbear.com within 7 days of delivery with a description and photos of the damage. We will assess each case individually.

For untracked shipments that do not arrive within the estimated delivery window, please allow additional time before contacting us, as delays can occur especially during busy postal periods. We are unable to take responsibility for packages lost in transit on untracked shipments.

Contact

For any shipping-related questions, please contact us at contact@friedbear.com.