Returns & Refunds Policy

Due to the handmade nature of our products, we generally do not accept returns or exchanges. Each item is made by hand with care, and minor variations in cutting, printing, or finishing of approximately 1–2mm are a natural characteristic of handmade goods and are not considered defects.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at contact@friedbear.com within 7 days of receiving your order. Please include your order number and clear photos of the damage. We will evaluate each case individually and work to make it right.

Wrong Item Received

If you received the wrong item, please contact us at contact@friedbear.com within 7 days and we will resolve the issue.

Return Address

If a return is approved by us, we will provide the return address at that time. Please do not send items back without first contacting us — items sent back without prior approval will not be accepted.

Sale Items

We do not accept returns on sale items.

European Union Customers

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. To be eligible, your item must be unused and in its original packaging. Please contact us at contact@friedbear.com to initiate the process. Return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect a returned item, we will notify you of the refund decision within 3 business days. If approved, refunds will be processed to your original payment method. Please allow up to 10 business days for your bank or card provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at contact@friedbear.com.